Standard Life

Case Study: CommercialRetail

Keeping retail working

As one of the largest real estate investors in the UK and Europe, Standard Life manages over 450 properties across 14 countries. The company’s broad portfolio of UK properties includes commercial offices, retail parks and 8 prime shopping centres.

OUR ACTION – WINNING CONTRACTS THE FLEXIBLE WAY

Standard Life appointed Westway in early 2013 to provide technical services for all mechanical and electrical maintenance, across the 8 UK shopping centres.

The 8 centres are located across the south of England, including Hemel Hempstead, Brighton and central London.

Standard Life’s contract award process differed from the traditional competitive tender, price based model. 

It appointed management company Jones Lang LaSalle and engineering consultant K J Tait, to interview potential providers. Westway was appointed as the preferred service provider, based on pre-determined selection criteria: at this stage, price was not considered.

We then entered a pre-contract period that included finalising the contract scope and requirements, price negotiation, and commencement of the TUPE process to transfer 31 existing contract based staff to Westway.

From the commencement of the pre-contract period to starting work on all sites, the whole process was complete in just 4 weeks.

OUR RESULTS – HR EXPERIENCE KEEPS RETAIL ROLLING

As part of the mobilisation period, Westway successfully managed several complex staffing issues. Our operational and HR management experts averted any risks to normal business operations.

Most importantly, we were able to quickly win transferring staff over to Westway’s unique culture. The noticeable uplift in staff morale has translated directly into improved site services and standards.