Celebrating History, Looking to the Future

Case Study:

This month Westway turn 15: a positive sign that we have managed to sustain our growth and retain the trust of our customers. We are celebrating by moving our Annual Customer Event day forward from its usual Autumnal scheduling, and choosing a location befitting our history and industry, the Royal Institution.

Founded in 1799, the RI began with the aim of introducing new technologies and teaching science to the general public. We look forward to spending a day with a collection that includes Faraday‘s laboratory and his equipment used in the development of the electric motor, the electric generator, the field theory of electro-magnetism and liquefaction of gas for cooling purposes.

Michael Faraday's laboratory at the RI; Credit: Paul Wilkinson

[Michael Faraday’s laboratory at the RI; Credit: Paul Wilkinson]

The spirit of innovation underpinned by technical knowledge is alive and well today in our own work with the development of processes and systems that allow us to provide a more intelligent maintenance service and have better visibility as to plant condition in real time. With all our Management having had formal engineering qualifications and experience, we have a greater understanding of how best to ensure plant uptime.

Working with Saphire, our internal CAFM system is growing, capturing data in a more streamlined way with front-line engineer smartphone apps that cover both task completion and dynamic risk assessments, and HR concerns like timesheets, expenses and holidays.

We also look forward to introducing our Algoram software and ‘Uptim(E) = Risk x Frequency‘ service offering once it has launched. (There will certainly be more on this topic later.).

Looking to the future, we would look to ensure we remain sustainable, addressing anything that may hinder our journey towards our vision to be the technical service provider of choice, delivered by a highly-skilled, motivated, in-house workforce.