How We Work

We have a plan

Westway’s vision focuses on delighting our customers by excelling at what we do – providing a wide range of technical building expertise and services. What makes us different, is that we’re utterly committed to achieving this: and we have a robust, long-term strategy in place to ensure that we do.

Business building blocks: values, people and culture

Employee1

Our philosophy is embedded at every level of our business. And judging by the customer feedback we receive and our consistent growth, it really works too. We continuously measure our performance using recognised business techniques, just to be sure our standards never falter.

Getting our internal culture right is vital to our customers’ experience, and Westway’s people share five key valued behaviours that underpin our business. We seek these values when we recruit, and actively promote them as part of our process of continuous business improvement.
Values

Our approach works

When it comes to the project in hand, we start by thoroughly assessing your needs, making sure that we understand your challenges and objectives. And our unique business management system is at the heart of how we deliver.

Keeping you in the loop

At Westway we’ve embraced technology to create a powerful, circular business management system. Accessible by all project stakeholders, our IBMS IT infrastructure keeps everyone in the loop: our customers, site engineers, service desk and management teams.

IBMS
As a Westway customer, key project information is easily and instantly available to you, so you can check contract performance. From quotes, invoices, legislative compliance certificates and contract details to planned maintenance activities, site assets and visit histories, service call logs and job status updates: everything’s held in a single, secure database, so that we can optimise progress.

Efficient day to day operations

Westway’s IT system is central to the way we efficiently control and report on day to day operations. We use it to manage the planned maintenance activities of our engineers and specialist sub-contractors, for creating actions, and even for recording time in attendance on site. We keep our engineers connected on site too, via a dedicated app on their phones.

The 24/7 Westway helpdesk

When unforeseen events occur, our 24/7 helpdesk and service support team is there to help you. Based at our Ruislip HQ, the team provides an immediate first point of contact, coordinating operational responses with our engineers, and keeping you informed.

We’ll prove it

If you’d like to find out if the way we work is really as good as we say, come and see us. We’d be delighted to meet with you, discuss your challenges, tell you more about our approach, and demonstrate our business management system.