2013 Overview and looking forward

Case Study:

The start of the year is the best time to assess how best to go forward and looking back on 2013 has offered a lot to consider for Westway. It’s been a busy year, with a lot of changes including a rebranding (that involved different promotional literature and a more appropriate strap-line), new accreditations (including NICEIC and IOSH, among others) and the development and attainment of new contracts (with organisations such as Knight Frank, Hoare Lea, Lambert Smith Hampton and the Mainstay Group).

We also revamped our website to make it easier to navigate and have more information regarding our work. We intend on keeping this news blog more current, as an online companion to the quarterly in-house magazine Pipeline.

As such, here’s a short précis to notable events of the last year:

Customer Event Day

Set up for Customer Event Day

On 18th October 2013, Westway held a Customer Event Day.  We invited existing and new customers to meet with some of the Westway team at The Honourable Society of the Middle Temple (one of the sites we manage) to chat about our service delivery and how Westway can help them maintain their buildings and plant.  This historic setting was the ideal showcase for Westway as we manage the air conditioning and systems for the library that houses volumes of original law books dating back to the 1500’s.

Pictures of new print pieces Oct 2013

Our focus on our print pieces was to condense them into a square presentation folder that housed case studies and brochures on the management of Critical Environments and the Residential sites that we manage, creating a concise informative pack. Our aim for the day was to inform our Customers of the journey that Westway have taken since starting in July 2000 and our vision for the future and introduced our new web site and printed literature. It was also a good time to take feedback and consider our next moves.


In June 2013, Westway were awarded the IOSH accreditation. This has meant that we are now able to carry out in house training that is mainly held at our Northampton office.  As a training provider, we take our responsibilities in this area very seriously and we have been able to provide the IOSH Managing Safely training for Managers and Supervisors of which approximately 75% have already successfully completed the course.


The “IOSH Working Safely” training is being provided for all other employees and approximately 25% have successfully completed this training. We are also UKATA accredited to provide “Asbestos Awareness” training. Other training courses that have been rolled out include “Train the Trainer” this is a training course developed so that additional Westway In-House trainers can ensure that we provide the right training to all our employees.

We’re Building People

As our new strapline would suggest, Westway are focussed on developing the skill sets and potential of our employees. We regularly discuss opportunities for training with our staff to ensure we can strengthen and support their growth in their fields.